Frequently Asked Questions

How can I set up a Team Training for my department?

Take this short survey to get started with setting up a team training for your department.

How can I use my Educational Assistance (EA) funds?

Employees may use Educational Assistance funds for educational opportunities related to their current position, career development, health education, or high school completion. All training opportunities must be pre-approved by a manager. To learn more about eligibility, sign up, and reimbursement – visit the Educational Assistance funds webpage. 

Where can I find tools and resources for myself and my team?

HealthySteps to Wellness partners with trained professionals to help you maintain a healthy weight, quit smoking, manage your emotional health, prevent disease and much more. These tool can be found under Tools > For You. If you’re looking for a team resource it can also be found under Tools > For Your Team

Am I eligible for the incentive?

To view your incentive eligibility – visit the incentives program overview webpage.

What if I forgot my password/username or need help on the CaféWell platform?

Contact the CaféWell support team by email at or by phone at
1-888-774-6680; Monday through Thursday, 6:00 a.m. to 5:00 p.m. PT, and Friday, 6:00 a.m. – 4:00 p.m. PT, for assistance.

How do I create an account or use a mobile app?

Signing up for an account should be simple. Here are step-by-step instructions for opening an account and for using the mobile app.

Who do I contact about general HR Benefits questions?

Please contact your HR benefits specialist respectively based on your organization:

Stanford Health Care /Tri-Valley and /Stanford Medicine Partners

For HR inquiries: Visit AskHR, submit a question to HR, or call 650-723-4748

For Benefits inquiries:  Call Benefits Service Center 833-935-2167


Stanford Medicine Children’s Health

For HR Solutions: 650-721-5400 M-F 8:30 a.m.- 4 p.m., or open a ticket through AskHR 


Stanford Medicine Children’s Health (Packard Children’s Health Alliance)

HR Specialist: Maile Sanchez;

What are the dates of the program?

All wellness activities must be completed between January 1 and September 30.

Wellness Tools and events are available throughout the year.

When will I receive my incentive?

If eligible, your incentive payments are deposited quarterly based on your Step 1 and Step 2 completion date. All points must be earned before your incentive is paid.

How do I know if I've completed Step 1?

You can see your progress under Rewards on the CaféWell platform.

How do I know if I earned 250 points for Step 2?

You can see your progress under Rewards on the CaféWell platform. As you earn points, they will show up on your account.

Where can I see my HSA/HRA incentive balance?

If eligible, please login to your account on the Health Equity website to see your Health Savings Account (HSA)/Health Reimbursement Account (HRA) current balance.

What can I do with my HSA/HRA incentive money?

If eligible, you can use your incentive for any qualified medical expense.  Examples include coinsurance, deductibles, acupuncture, chiropractor visits, hearing aids, hospital visits, lab fees, mental health and prescription medicines. Here is a list of eligible expenses.

How do I get reimbursed for qualified expenses?

If eligible, complete information on the reimbursement process can be found on the Health Equity website. For your convenience, we are highlighting the HRA reimbursement form and the Health Equity app. HSA reimbursements can be processed directly with Health Equity.

Where can I find the list of gym discounts being offered?

The list of gym discounts offered to Stanford Health Care and Stanford Children’s Health employees can be found on the HealthySteps to Wellness website under Tools > click on Gym Memberships.